Refund & Cancellation Policy

Effective Date: September 1

1. Subscription Cancellation

• You may cancel your subscription at any time via your account dashboard.
• Cancellation will take effect at the end of the current billing cycle.
• No refunds are issued for unused days or time left in the subscription period.

2. Refund Eligibility

Refunds are only provided if:

• You cancel within 7 days of your first subscription (limited to one refund per user lifetime).
• A technical issue prevents access to the service, and our support team cannot resolve it within 5 business days.

Refunds are processed within 7–10 business days to the original payment method.

3. Non-Refundable Situations

• Missed live sessions.
• Dissatisfaction with trainer assignment (you may request a trainer change instead).
• Subscription renewals that were not canceled before the renewal date.
• Dissatisfaction with personal fitness results (results are not guaranteed).

4. Trainer Reassignment

You may request a different trainer at any time, free of charge. This does not qualify for a refund.

5. Dispute Resolution

To dispute a charge or request an exception, please contact our support team. Each case is reviewed individually and exceptions are granted at Athletica.fit’s discretion.

6. Chargeback Policy

In case of a chargeback or payment dispute, we may suspend your access to services until the issue is resolved.

7. Contact

For cancellations, refunds, or disputes, email us at:
📧 [email protected]

Disclaimer:
The information provided on this platform is for educational and informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare professional before beginning any diet, exercise, or wellness program.